CCarta Desk Request access

Early access

The AI does the repair. Your technician signs off.

Ticketing and remote repair for small IT companies. Open a ticket, and an agent on the customer's Windows PC diagnoses and fixes the problem while your team watches.

Request early access How it works
T-1042 Front desk printer: jobs stuck in queue Needs approval
>the ticket, as written
✓run_command Get-Service Spooler · exit 0 · 1s
Running Spooler Print Spooler
✓run_command Get-PrintJob "Front Desk HP" · exit 0 · 2s
14 jobs. Job 1 (invoice.pdf) is in state Error.
Job 1 failed and is holding up the other 13. Clearing the spool folder and restarting the service should release the queue. Deleting those files needs a technician.
?run_command Clear the print spool
Stop-Service Spooler
Remove-Item C:\Windows\System32\spool\PRINTERS\*
Start-Service Spooler
! this can destroy something
no rush: after a while it lets go of the computer, and this stays until someone answers

An example ticket, replayed in your browser.

How it works

From ticket to fixed, in four steps.

  1. 01

    Open a ticket

    From the console, or from an email to your shared mailbox.

  2. 02

    The agent diagnoses

    It works on the customer's PC and reports every command live.

  3. 03

    A technician decides

    Anything risky waits for approval. Anyone on the team can answer.

  4. 04

    The ticket records it

    What was found, what changed and who approved it.

Control

The rules live on the PC.

Approval policy is enforced by the program on the customer's computer, not by the server. A question can wait for days without holding the machine.

  • Outbound only. No open ports on the customer's network.
  • MFA for everyone. No technician signs in without it.
  • On the record. Customer consent at enrollment, and an audit log.
  • Stop at any time. A technician can end a job mid-run.
The AI wants toResult
Read logs, services and disk stateRuns
Run a diagnostic commandRuns
Install or download anythingAsks
Change a settingAsks
Write or run a scriptAsks
Delete or overwrite somethingAsks
Format or partition a diskNever
Contact your customerNever

The desk

A complete help desk, not an add-on.

Tickets
Queue, priorities, labels, search and overdue alerts.
Email
A Microsoft 365 shared mailbox turns into tickets.
Customers
Companies, contacts and their history in one place.
Devices
Enroll a PC with a one-time command.
Time
Time tracking, exported to CSV.
Team
Technician and administrator accounts.

Your brand

Your name on the door.

Your team signs in on a subdomain of your own site, under your name and colour. Until that's set up, yours is at yourcompany.cartadesk.com. Each company's data stays separate.

Priced by use. A platform fee, per device, and metered AI work. No charge per technician.

Run an IT company? Let's talk.

We're taking on a small number of early partners.

Request early access